Terms and Conditions

Terms and Conditions

Each item offered on the Vee Pretty website (the website) is handmade with great care and attention to detail. Many items are unique individually designed items that cannot be repeated. All items are checked and photographed before dispatch.

Product Images and descriptions 
The colour of images shown on the website may be affected by the technology used to access it. While we do our best to faithfully reproduce and describe colours, some variation may occur. 

Each item shown on the website is displayed as a single item of stock. Our website updates on each order, however if for any reason an item you order is unavailable we will inform you by email and refund any money paid. Items are generally dispatched within 5 working days.

Returns We hope you are happy with your purchase, but if for any reason you decide to cancel you may do so by notifying us, up to and including fourteen days following receipt of your goods.  The Regulations require that you are able to prove you have notified us of cancellation and so we advise you do this by e-mail to [email protected] in order that you have proof of you cancellation date.

If you decide to cancel, please return the goods as soon as possible (but within fourteen days of your cancellation as required by the Regulations), It is your responsibility to pay for the postage and to ensure safe delivery us. Upon receipt and satisfactory inspection we will process you refund without delay.

To this end we advise that goods be returned in their clear-lidded box (if purchased) and in a saleable condition. Using the original cardboard packaging box will help protect the goods.

Refunds will be made by the same method as the original purchase.

Items, which are personalised or customised to your specific requirements cannot be cancelled once production has started.

Please notify us as soon as possible should you have any queries or problems with your order or purchase.

Prices are in Pounds Sterling.

Shipping Costs

UK orders I send all orders via Royal Mail 1st class post Signed For and will send you an email when your order has been dispatched including your tracking number. You can use this number to check your parcel’s progress using the royal Mail website. Your order should arrive within 1 - 3 working days.

European and International orders I send European and International orders via Royal Mail Airmail Tracked (& Signed available in 50 destinations) and will email you when our order has been dispatched including your tracking number. You can use this number to check your parcel’s progress using the Royal Mail website.  Your order should arrive within 7-15 working days.

Delayed or lost post Delays of posted items can occur during holiday periods or because of industrial action and when items are subject to customs checks. I have adopted the policies of Royal Mail, who class items as lost after 15 working days for UK customers and 25 working days for European and International customers. Please contact [email protected] if you do not receive your order within those time frames.

It is your responsibility to sign for your parcel. If a signature is obtained at the address provided (or at a Royal Mail sorting office if you have arranged collection) then we consider that we have fulfilled our part of the contract.

We use the information you provide us to sell you the items you have requested. Making a purchase gives your consent to your financial and/or personal information being passed to any third party organisations necessary to process your transactions, such as Pay Pal, credit card companies, banks and the companies that handle shipping on our behalf. Except for these specific cases, we will never share personal or financial information with third parties. 

Statutory Rights 
Our terms and conditions do not affect your statutory rights as a consumer. 

Applicable Law and Courts of Jurisdiction 
English Law governs all transactions undertaken through this web site and any legal actions arising out of these will be subject to English legal processes and under the jurisdiction of English Courts.

All rights, including copyright of the content of the Vee Pretty website are owned or controlled for these purposes by Vee Pretty. In accessing the web pages, you agree that you may download only the content for your own individual and non-commercial use. You are not permitted to copy, download, store (in any way), transmit, adapt or change the content of the web pages for any other purpose.

By ordering a product you have accepted these terms and conditions.