Cookie Policy & Terms and Conditions

Cookie Policy

This website sets strictly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Terms and Conditions

Each item offered on the Vee Pretty website (the website) is handmade with great care and attention to detail. Many items are unique individually designed items that cannot be repeated. All items are checked and photographed before dispatch.

Product Images and descriptions
The colour of images shown on the website may be affected by the technology used to access it. While we do our best to faithfully reproduce and describe colours, some variation may occur.

Each item shown on the website is displayed as a single item of stock. Our website updates on each order, however if for any reason an item you order is unavailable we will inform you by email and refund any money paid. Items are generally dispatched within 5 working days.

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 we will refund for goods if notified to us by e-mail within 14 days of delivery. Goods should be returned in their display box and in perfect original condition. Please return using the original cardboard outer packaging. The customer must pay the return postage costs. Refunds will be made by the same method as the original purchase. We strongly advise you obtain a free proof of postage from the Post Office, as we will not accept responsibility for parcels lost in transit.

Customised goods (embroidered or printed) are exempt from the 14 day right to return and are non-returnable except for genuine defects.

Prices are in Pounds Sterling.

Shipping Costs
Packaging and delivery charges shown are to addresses in the U.K. International shipping costs depend on the weight and size of the package – please contact us by e-mail when you order, and we will calculate the shipping charge.

We use the information you provide us to sell you the items you have requested. Making a purchase gives your consent to your financial and/or personal information being passed to any third party organisations necessary to process your transactions, such as Pay Pal, credit card companies, banks and the companies that handle shipping on our behalf. Except for these specific cases, we will never share personal or financial information with third parties.

Statutory Rights
Our terms and conditions do not affect your statutory rights as a consumer.

Applicable Law and Courts of Jurisdiction
English Law governs all transactions undertaken through this web site and any legal actions arising out of these will be subject to English legal processes and under the jurisdiction of English Courts.

All rights, including copyright of the content of the Vee Pretty web site are owned or controlled for these purposes by Vee Pretty. In accessing the web pages, you agree that you may download only the content for your own individual and non-commercial use. You are not permitted to copy, download, store (in any way), transmit, adapt or change the content of the web pages for any other purpose.

By ordering a product you have accepted these terms and conditions.